Thank you for shopping at AtozVapor. This Refund & Return Policy explains the conditions under which we accept returns, exchanges, and issue refunds for products purchased through our website.

By placing an order with us, you agree to the terms outlined in this policy.

1. GENERAL RETURN ELIGIBILITY

We accept returns/exchanges only under the following conditions:

• The request is made within [7] days of the delivery date
• The product is unused, unopened, and in its original packaging with all seals intact
• You have proof of purchase (order number, invoice, or receipt)

Due to the nature of vaping products and hygiene/safety regulations, certain items are not eligible for return once opened or used (see Section 2 below).

2. NON-RETURNABLE ITEMS

For health, safety, and hygiene reasons, the following items cannot be returned or exchanged once opened, unsealed, or used, except in cases of manufacturing defects:

• E-liquids / vape juices (once seal is broken)
• Coils, pods, and cartridges (once used or unsealed)
• Disposable vapes (once opened or used)
• Any item marked as “final sale” or “non-returnable” on the product page

3. DEFECTIVE OR DAMAGED PRODUCTS

If you receive a product that is defective, damaged, or not as described:

• Contact us within [3] days of delivery at atozvaporstore@gmail.com or +92 317 3914699
• Include your order number and clear photos/videos of the defective or damaged item
• Once verified, we will offer a replacement, exchange, or refund, at our discretion

4. WRONG ITEM RECEIVED

If you receive an incorrect item (different from what you ordered), please notify us within [3] days of delivery with your order number and photos of the item received. We will arrange for the correct item to be shipped or issue a refund, at no additional cost to you.

5. HOW TO INITIATE A RETURN

To request a return, exchange, or refund:

1. Email us at atozvaporstore@gmail.com or contact us at +92 317 3914699 with your order number and reason for return
2. Our team will review your request and provide return instructions if approved
3. Approved items must be shipped back in their original condition and packaging
4. Return shipping costs are the customer’s responsibility, unless the return is due to our error (wrong/defective item)

6. REFUND PROCESS

Once we receive and inspect the returned item:

• We will notify you of the approval or rejection of your refund
• Approved refunds will be processed within [7–10] business days
• Refunds will be issued to the original payment method used at checkout (card, wallet, or bank transfer, as applicable)
• Depending on your payment provider, it may take additional time for the refunded amount to reflect in your account

7. EXCHANGES

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at atozvaporstore@gmail.com.

8. CANCELLATIONS

Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, it cannot be cancelled, but you may follow the return process above upon delivery (subject to the eligibility conditions in Sections 1 and 2).

9. AGE RESTRICTION NOTICE

All products sold by AtozVapor are intended for adults of legal age only, in accordance with applicable law. We reserve the right to refuse or cancel any order where age eligibility cannot be verified.

10. CONTACT US

For any questions regarding returns, exchanges, or refunds, please contact us:

• Email: atozvaporstore@gmail.com
• Phone: +92 317 3914699
• Address: Shop No # 89-3, Shama Colony, Commercial Area, Hyderabad, Hyderabad City
• Website: atozvapor.com